Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
Shipping Times
Estimated delivery times vary depending on your location.
Typical shipping times:
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United States: 5–12 business days
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Europe: 5–12 business days
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International: 7–15 business days
Please note that shipping times may vary during busy periods, holidays, or due to customs processing.
Tracking
Tracking information will be provided for most orders once shipped.
Delays
While we work hard to ensure timely delivery, Veloura Pets is not responsible for shipping delays caused by carriers, customs, weather conditions, or other external factors outside our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost, please contact us at:
We will do our best to assist you and resolve the issue as quickly as possible.